Privacy Policy

Account data: email address, name, identity provider identifiers, country selection, locale, transcript language, consent timestamp, and accepted terms version.

Calendar and meeting data: connected provider, calendar email, meeting titles, URLs, start and end times, platform, participants, Recall bot identifiers, transcript text, audio file metadata, object storage keys, and user controls.

Product analytics data: page views, interaction events, agent question text and generation metadata, session replay metadata, device/browser metadata, and approximate location derived from network information.

We use data to authenticate users, connect calendars, schedule visible meeting bots, ingest transcripts and raw source audio, show meeting records, generate signed playback URLs, export user data, and process deletion or disconnect requests.

For Arabic, Hindi, and Urdu transcription, Chai requests Deepgram transcription through Recall.ai using the Deepgram credential configured in Recall.

Meeting audio and transcript files are stored in Cloudflare R2. R2 storage region: Cloudflare R2 automatic global storage region for this deployment. The app uses signed URLs for playback and does not make the R2 bucket public.

The source Recall audio artifact is stored as raw bytes without decode, resample, transcode, normalization, or re-encoding. Stored audio rows include checksum metadata when ingestion verifies the object.

We share data with providers that operate the product: WorkOS, Supabase, Recall.ai, Deepgram through Recall, Cloudflare R2, Groq, PostHog, Sentry, and Vercel.

Only eligible meeting data may be licensed to third parties under the data license accepted during onboarding, after consent, deletion, exclusion, and buyer export manifest checks.

You can exclude meetings from the licensing pool, delete recordings, disconnect calendars, export available data, request participant deletion at /remove-me, withdraw consent, or delete your account from settings.

This policy corresponds to the country-specific terms version shown on this page. Questions, requests, or Grievance Officer notices can be sent to the contact listed below.